pitchersky.com

Hello World

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PITCHERSKY.
HOSPITALITY LEADER → GENERATIVE AI

I've spent twenty years making sure people never notice the system working. That's exactly what AI needs right now.

I'm Robert Pitchersky — twenty-plus years running high-stakes service, training staff to a precise standard, and being evaluated against a rubric on every shift. I'm now bringing that discipline to customer support, AI operations, and model training. Based in Atlanta, GA.

Email Robert See how the skills translate ↓
20+
Years in high-stakes service
97%
Independent quality audit score
10,000
Guests, single live event
11+
Written commendations, one role
01 — THE TRANSLATION

Same question, new domain

Hospitality and AI both ask: can you get this exactly right, over and over, for someone who's never satisfied with "close enough"?

Two decades of hospitality What it means for AI work
Reached wine-trainer status within two months of hire
Fast ramp on new guidelines and tools
Scored 97% on an independent secret-shop evaluation
Rubric-driven quality evaluation
Ran front-line service for live events up to 10,000 guests
Reliable output at scale, under pressure
Resolved guest issues face-to-face, in real time, without escalation
Customer support and de-escalation
Cross-trained across POS, ONQ, and event-management systems
Fast adoption of new software and workflows
15+ years of volunteer leadership and team development
Coordination, mentorship, and follow-through
02 — EXPERIENCE

Where the skills were built

Fine dining, hotel operations, and large-scale events — every role graded on precision and guest outcome.

AUG 2019 — PRESENT
Server
The Palm
Completed an intensive wine-training curriculum and reached trainer status within two months; recognized by visiting managers for consistently high quality of service.
SEP 2019 — AUG 2020
Supervisor
Georgia World Congress Center / Levy
Coordinated in-house and temporary staff to deliver consistent service and process standards for events with up to 10,000 attendees.
MAY 2018 — JUN 2019
Server
Morimoto Asia
SafeServe certified; completed in-depth technical product training and scored 97% on an independent secret-shop evaluation.
MAR 2017 — OCT 2017
Night Audit / Room Service
Hilton Garden Inn
Performed daily financial balancing on the ONQ system and cross-trained quickly across multiple hotel departments.
2005 — 2019
Server / Bartender
Red Lobster
Delivered consistent service against defined standards; recognized by the company president for outstanding table service.
JAN 2016 — MAR 2017
Server / Room Service
Hilton Orlando
Trained in premium service standards and celebrity guest protocol, applying precise guidelines under high-stakes conditions.
MAR 2004 — MAR 2012
Server / In-Room Dining
Walt Disney World Company
Built advanced problem-solving and communication skills in one of the highest-volume guest-service environments in the world; earned 11+ guest recommendations and a special customer-service award.
03 — CURRENTLY LEARNING

Building the AI side, deliberately

Coursework

Currently working through [add specific course name(s) and provider here, e.g. "Generative AI for Everyone" — DeepLearning.AI] to build formal grounding in how these systems work.

Hands-on practice

Regular hands-on user of AI assistants like Claude and ChatGPT — comfortable evaluating outputs, spotting inconsistencies, and explaining what the model can and can't do in plain language.

04 — CORE SKILLS

What transfers directly

Guest & Customer Relations Quality Evaluation & Rubric Adherence Training & Instructional Design Process Documentation De-escalation Multi-System Proficiency Event Operations at Scale Written Feedback Fast Learning of New Tools Team Leadership